Warranty Statement

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Warranty Statement


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. HADARD is a proud manufacturer and has comprehensive quality control systems. If you are concerned about the quality of your clothing or premium product, please contact us.

HADARD has a six-month warranty against manufacturer defects, which covers material and stitched seams. This warranty does not cover friction or contact tears, other accidents or incidents, or natural wear and tear.

HADARD’s full colour sublimation printing lasts the lifetime of the garment supplied by us.

Follow individual Care instructions on each garment provided. Avoid contact with chlorine, bleach and any other solvents, naked flame, extreme heat, hot water washing and dry cleaning.

Premium product’s care will depend on each product and its end use. Care instruction supplied with the products will need to be followed. In the instance of care instruction not supplied with the product, good judgment and general care in keeping the product safe and functional should be the responsibility of the product user.

Garments or premium products returned under warranty will either be replaced or repaired at our discretion. Our freight policy for warranty is you pay freight to us, we pay freight to you. If garment is in need of repair outside of warranty, all freight is owner’s responsibility. Before returning garments for warranty or repair please contact us by phone or email to obtain a Return Authorization number. Return Authorizations are valid for a period of 21 days. Garments should be returned to us, with a copy of the Return Authorization form detailing the proof of purchase and reason for return. Thank you for your business.